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LISTEN:nApple Podcasts: https://podcasts.apple.com/gb/podcast/re-platform-ecommerce-cx-and-technology-podcast/id1488091548nSpotify: https://open.spotify.com/show/25sR2mHAFdsVmrZoHMibzZnAmazon: https://music.amazon.co.uk/podcasts/6b90a9bb-1554-4d79-849f-066f6139346b/re-platform---ecommerce-cx-and-technology-podcast nnFOLLOW US:nTwitter: https://twitter.com/replatformfmnLinkedIn: https://www.linkedin.com/company/re-platform-podcast/ nnEPISODE SUMMARY:nWhat we cover:n1. Centra’s current go-to-mar

Centra CEO and Co-Founder on Go-To-Market Strategy, Product Focus & Roadmap

⏲ 26 min 51 sec ✓ 15-Mar-2023

QuestionPro

Human-Centred Design in CX Transformation: Tackling Organizational Hurdles

⏲ 29 minutes 5 seconds 👁 4

Nienke Bloem

The 6 pillars of the Customer Experience Framework - An introduction

⏲ 3 minutes 26 seconds 👁 6.4K

Veronica NaguibnVeronica Naguib is the Managing Director at ImpactSense, an insight company who are disrupting the way research and Experience Measurement is done today. Experienced in both Service Design and UX, Veronica is an expert in transforming the CX discipline, previously heading up CX teams. She’s worked with diverse sectors from healthcare to retail to transport across B2C, B2B and Government Bodies.nnUX Camp Winter 2023nnTruly Informed Design Using Actionable InsightnnAll too often,

Veronica Naguib - Truly Informed Design Using Actionable Insight

⏲ 15 min 73 sec ✓ 31-Jan-2023

Michel Falcon

Improve Your Customer Experience with Customer Journey Mapping (Case Study Included)

⏲ 16 minutes 39 seconds 👁 8.2K

258t

SteveJobs CustomerExperience

⏲ 2 minutes 51 seconds 👁 214.8K

En este momento, una nueva era de experiencias está urgiendo a las empresas a ir más allá de la filosofía CX, urgiéndolas a organizar todo el negocio en torno a la entrega de experiencias excepcionales. Estas experiencias deben responder a las necesidades nuevas, a menudo insatisfechas y cambiantes de los clientes, y permitirles lograr los resultados deseados. Esas son las organizaciones centradas en la experiencia. En una breve charla, basada en el caso de Dasa, se presentarán los element

Organizaciones centradas en la experiencia

⏲ 12 min 67 sec ✓ 12-Dec-2021

Universal Simplexity

CX Strategy & Design Presentation

⏲ 6 minutes 4 seconds 👁 8

InflowCX

CX Strategy in 2023: Building an Ecosystem for the Digital Customer Experience

⏲ 31 minutes 8 seconds 👁 853

Leave a Trail of Breadcrumbs: Designing Navigation with Customer IntentionsnnNavigation in complex websites and products is… well, complex. How do you help your users go from A → B → H when you’re putting an intricate product line online or managing thousands of pages within a digital ecosystem? We believe that answer lies in designing for customer intentions.nnIn this session, Lis and Diana will cover why designing for customer intentions throughout your digital ecosystem empowers your

Diana Sonis & Lis Hubert - Leave a Trail of Breadcrumbs: Designing Navigation with Customer Intentions

⏲ 18 min 11 sec ✓ 01-Mar-2021

Ipsos

CX Service Design Webinar

⏲ 59 minutes 29 seconds 👁 576

Advertising Council Australia

Meet your speakers - AdSchool CX Strategy & Experience Design

⏲ 1 minute 25 seconds 👁 60

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