_nova-kbm-offers-seamless-customer-experience-with-ai-powered-contact-centers-124-kore-ai-client-stories.jpg "Nova KBM Offers Seamless Customer Experience with AI-Powered Contact Centers | Kore.ai Client Stories from intelligent agents in ai Video Screenshot Preview")
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⏲ Duration: 1 min 99 sec
✓ Published: 23-Sep-2022
✓ Published: 23-Sep-2022
Description:
Nova KBM chose the Kore.ai XO Platform to conquer the challenges they were facing. Nova KBM, in collaboration with Kore.ai, chalked out a transformation process to automate their contact center chats using AI-powered intelligent virtual assistants. After the implementation, the IVAs were able to handle the customer queries and FAQs easily, reducing the agents’ workload of handling chats.
Nova KBM chose the Kore.ai XO Platform to conquer the challenges they were facing. Nova KBM, in collaboration with Kore.ai, chalked out a transformation process to automate their contact center chats using AI-powered intelligent virtual assistants. After the implementation, the IVAs were able to handle the customer queries and FAQs easily, reducing the agents’ workload of handling chats.
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