_how-and-when-to-hire-a-great-vp-of-customer-success-management-csm.jpg "How (and When) to Hire a Great VP of Customer Success Management CSM from gainsight ceo Video Screenshot Preview")
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⏲ Duration: 35 min 34 sec
✓ Published: 16-Jan-2015
✓ Published: 16-Jan-2015
Description:
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates.nnJoin a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share
The VP of Customer Success role has become one of the hottest hiring priorities for companies in the Subscription Economy. Although the impact is now widely recognized, businesses still struggle with identifying the right time to bring on a CSM leader, and furthermore, how to recognize truly great candidates.nnJoin a lively conversation between Nick Mehta, CEO at Gainsight, Tomasz Tunguz, Partner at Redpoint Ventures, and Monica Adractas, VP of Customer Success and Retention at Box as they share
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