Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)
⏲ Duration: 36 min 12 sec ✓ Published: 27-Jan-2011
Description: This is a lecture given by Dan Zarrella, HubSpot's social media scientist, at Harvard on January 24th 2011.nnI go to a lot of social media conferences and read a lot of social media advice and most of it is what I call ‘unicorns and rainbows.’ Stuff like ‘engage in the conversation’ or ‘hug your followers.’ It’s good sounding advice, and hard to disagree with – I’m not going to tell you to punch your customers in the face. The problem is that it’s not based on anything more s
Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)