_episode-03-124-owning-the-end-to-end-customer-experience-in-chocolate-industry.jpg "Episode 03 | Owning The End-To-End Customer Experience in Chocolate Industry from category reset Video Screenshot Preview")
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⏲ Duration: 20 min 35 sec
✓ Published: 07-Nov-2022
✓ Published: 07-Nov-2022
Description:
Customer experience is essentially shaped by several factors, some within a brand’s control and some which are not. CX can entirely change the game for everyone, overturning businesses upside down within no time. To avoid interruption, companies need to learn how to manage end-to-end experiences and, as a result, reset business models and business processes.nnIn this episode, Dan Gingiss along with the guests, Sarah Tomasaitis, Global Portfolio Insights - Gum and Mints at Mars, and John Kapos,
Customer experience is essentially shaped by several factors, some within a brand’s control and some which are not. CX can entirely change the game for everyone, overturning businesses upside down within no time. To avoid interruption, companies need to learn how to manage end-to-end experiences and, as a result, reset business models and business processes.nnIn this episode, Dan Gingiss along with the guests, Sarah Tomasaitis, Global Portfolio Insights - Gum and Mints at Mars, and John Kapos,
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