Katherine Coombs - Bank Experience Touch Points from lloyds tsb money Watch Video
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⏲ Duration: 22 min 63 sec ✓ Published: 01-May-2009
Description: Katherine Coombs covers five touch points Lloyds Bank has with its consumers:n- Internet Bankingn- Mobile Bankingn- New Devices/convergencen- ATMsn- CardsnnShe opens the lid on what it really means to touch any of the above from a design perspective, the challenges that we face with respect to technology, user adoption and acceptance, and from regulators. She also briefly talks about what competitors and non-competitors (eg non banks such as Yodlee, Paypal etc) are able to do and why and what th
Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)